Privacy Policy

Last updated: March 20th, 2024

This Privacy Policy describes how Mount View Farm (referred to as "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or communicate with us. For the purposes of this Privacy Policy, "you" and "your" means you as the user of our services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on our website, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our services, we collect and have collected personal information about you from various sources. The information we collect and use varies depending on how you interact with our services.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide our services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend our rights and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly provide to us may include:

  • Basic contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, and security questions.
  • Shopping information including the items you view, put in your cart, or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us.

Some features of our services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We automatically collect certain information about your interaction with our services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with our services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies who support our services.
  • Our payment processors who collect payment information to process your orders.
  • When you interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties.

How We Use Your Personal Information

We use your personal information for various purposes, including:

  • Providing products and services.
  • Marketing and advertising.
  • Security and fraud prevention.
  • Communicating with you.

Cookies

Like many websites, we use Cookies on our website. For specific information about the Cookies that we use, please refer to our Cookies Policy.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf.
  • With business and marketing partners.
  • When you direct or consent to our disclosure of certain information to third parties.
  • In connection with a business transaction such as a merger or bankruptcy.
  • To comply with any applicable legal obligations.

User Generated Content

Our services may enable you to post user-generated content. If you choose to submit user-generated content, this content will be public and accessible by anyone.

Third Party Websites and Links

Our website may provide links to websites operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Information you provide on public or semi-public venues may also be viewable by other users without limitation.

Children’s Data

Our services are not intended for children, and we do not knowingly collect any personal information about children.

Security and Retention of Your Information

While no security measures are perfect, we take reasonable steps to protect your personal information. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Your Rights and Choices

Depending on where you live, you may have certain rights related to your personal information. You may exercise any of these rights where indicated on our website or by contacting us.

Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers in these countries.

Contact

If you have any questions about our privacy practices or this Privacy Policy, please contact us at mtviewfarmva@gmail.com or call at (804) 337-3282 or send us a letter at 854 Crittendens Mill Rd, Tappahannock, VA 22560

Shipping

Where do you deliver?

We deliver to 29 of the contiguous U.S. states.

We offer free shipping on orders over $120 to 29 states: VA, FL, SC, GA, AL, NC, TN, AR, KY, WV, IN, OH, MI, MD, DE, NJ, NY, PA, CT, RI, MA, NH, VT, ME, WI, IL, MS, IA and Wash DC.

All States with with yellow, tan and green colored zones in the below.

Do you offer local pickup?

Yes! Customers can choose to pickup their order at our farm in Tappahannock, VA at no charge. Just select the local pickup option at checkout. We'll send you an email when your order is ready for pickup.

How long does shipping take?

Our beef is shipped frozen on Tuesday via ground we ensure it arrives in perfect quality. The order cutoff time for Tuesday shipping is 8:00 am Tuesday (i.e. orders placed on Tuesday at 8:01 am will ship the following Tuesday). When your order ships, we will email you tracking details so you can stay updated on your delivery

How do I track my delivery?

When your order ships, you will receive an email with tracking details.

What is the minimum order for free shipping?

We offer free shipping to 29 states for any order of $150 or more.

How do you ship your beef?

Ensuring the safe arrival of your beef while minimizing environmental impact is paramount to us. We prioritize sustainability by utilizing recyclable materials and innovative solutions like reusable ice blankets.

Our beef is meticulously packed frozen into sturdy boxes lined with coolers or insulation.

Each delivery is packed with ice blankets, a fascinating technology that maintains temperatures below 40 degrees Fahrenheit, ensuring freshness every step of the way.

How is your beef packaged?

Our beef cuts are individually packaged in vacuum-sealed shrink-wrap packaging to preserve quality and nutrition, and with a label on every package you’ll know exactly what you’re pulling out of the freezer.

What if my delivery is delayed?

We take great pride in having our products arrive to your doorstep in perfection condition.

Please open and inspect your packages as soon after delivery as possible. If the meat is partially frozen or cold to the touch (like it's been in a refrigerator at or below 40 degrees Fahrenheit), it is safe to eat per the USDA.

If you are concerned about the safety of your product, please do not hesitate to reach out and our customer support team will be happy to help you! Remember, every order is backed by our Guarantee.

What if i'm not home when my order arrives?

No signature is required for delivery. Your beef will be shipped frozen on Tuesday to ensure it arrives in perfect quality. Tuesday shipping ensures delivery before the weekend when families are more likely to be away.

We deliver to all states with with yellow, tan and green colored zones in the below.

Try our beef

Farm Practices

What does pasture raised mean?

At Mount View Farm, we believe in harnessing the natural synergy between cattle and the land to produce nutrient-rich beef. Our cattle enjoy a balanced diet of grasses, legumes, and brassicas, supplemented with non-GMO grains grown right here on our farm. Unlike conventional practices, our cattle roam our pastures, never confined to pens, and are never given moldy grain. This unique diet not only promotes their well-being but also contributes to superior marbling, resulting in beef that boasts an unparalleled taste and texture.

Why do you dry-age the beef?

Dry-aged beef tastes better and is more tender. Supermarket beef is rarely dry-aged. Dry aging removes excess moisture from the meat, which concentrates the beef flavor and increases the tenderness of the meat. When you purchase dry-aged beef, you're not paying extra for the water weight found in conventional beef.

Are there any additives in your beef?

Our beef is a 100% natural product. There are zero additives.

Do you give your cattle growth hormones?

No. Our cattle are never administered growth hormones.

Where is your beef processed? is it USDA inspected?

Our beef is processed by a local Virginia USDA-inspected facility. The local processor is the ONLY stop your beef makes between our family farm and your family's dinner table.

What breed of cattle do you raise?

Our herd is Angus based. You can see photos on the website of our cattle and the pastures we raise them on.

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